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Reception
Front Office Manager
YOUR TASKS
- You are the first point of contact for all reception staff and coordinate a smooth running of the front office.
- You create workflows and always bring our reception desk up to date.
- You train new employees and take over the supervision of apprentices at the reception.
- You are responsible for receiving, handling and forwarding complaints.
- You receive (check-in & check-out) and take care of our guests throughout their stay.
- You lead our reception team and create duty and vacation schedules.
- You maintain our guest and customer data as well as the registration database.
- You are responsible for invoicing and accounts receivable control.
YOUR QUALIFICATION
- You have a relevant completed training ( reservation, receptionist, hotel specialist) and already have professional experience in this area.
- You enjoy working with people.
- You are familiar with the internal processes of a hotel and have very good IT skills (Elite, ReGuest, Office programs, Cognitive).
- You convince with your excellent sales talent and your fluency.
- Your strengths include flexibility, organization, resilience and independent work.
- You are friendly, natural, have professional manners and a well-groomed appearance.
- You have very good German and English skills.
YOUR BENEFITS
- Respectful and supportive working atmosphere
- Secure teaching and working place in a family-run company with versatile working areas
- Top-equipped employee houses: bathroom/WC, living/bedroom, W-LAN, TV
- Free employee meals 7 days a week, even on non-working days
- Free use of our Village Gym
- Workplace in a region with high recreational value, best quality of life and view of the fantastic Zillertal mountain landscape
- Payment according to collective agreement - willingness to overpay according to qualification and motivation with 13th and 14th month pay
- NEW SINCE SUMMER SEASON 2023: Neuhaus Bonus Card for further discounts at external companies and partners.
Show us your potential and apply now! We look forward to receiving your complete application documents..
Contact
Josef Moigg
+43 5285 6703
j.moigg@neuhaus-zillertal.com